Shipping & Returns
Shipping costs are determined by your merchandise weight and shipping zipcode. All orders will be sent via standard shipping and will be received within 7 to 10 business days. Tin Parade will ship your order within 48 hours from the day the order is placed. We cannot make any changes to the order within this period unless an item is on backorder. For customers wishing to ship orders internationally or to US Territories, APO or FPO addresses via Parcel Post, please email us directly at email@example.com to place your order.
Shipping times on custom invitation orders will be given at time of order. Orders placed around major holidays may require more shipping time.
Tin Parade’s Return Policy
Shortage and damages must be reported to our office within 3 business days of receipt. Any returns must be authorized by Tin Parade and are subject to a 25% re-stocking fee. Please note that seasonal merchandise is not returnable after the date of the event or holiday.
Please note, style, colors and graphics may change without notice. Also, there will be occasions where the item you ordered is OUT OF STOCK/BACKORDERED. This could happen if another customer’s order was placed just ahead of yours and depleted the inventory. In this case, you will receive an email notifying you of the circumstances. We apologize for this inconvenience.
Many backordered items will be restocked. We will keep your order open and do our best to ship the item you ordered as quickly as possible. If you would like to cancel your backorder, please respond to the backorder notification email or send an email directly to firstname.lastname@example.org. Please include as much information on your order as possible, such as; your order number, items ordered, name and email address.
Services covered by this policy
When we refer to personal information in this Policy, we mean information that can identify you as an individual or is capable of doing so.
Your purchase of our product, or signing up for our newsletter signifies your consent to us collecting and using personal information about you in accordance with this Policy. Should we choose to change our Policy for any reason the changes will be posted here, so that you are always kept informed of how we collect and use your personal information, and when we may disclose it.
How Tin Parade collects information about you
You may provide personal information when communicating with us. (eg. when you fill out your registration form for newsletter). You may order a product or a service and give your name, e-mail address, delivery address, credit or debit card number and expiry date so that the order can be processed and your products delivered to you. Sometimes you may be asked for your telephone number. We use Pay Pal for all transactions. This is a secure site that does not store your credit card information in any way.
It may be that you provide to us/paypal details of credit or debit cards or bank accounts in order to make payments to us. Any such information ("confidential financial information") will be used only for the specific purpose for which it was provided.
How Tin Parade uses your information
We may use your information to confirm that your orders have been received, to prevent and detect criminal activity, fraud and misuse of or damage to our services or networks, to prosecute those responsible and to contact you.
We may use personal information collected about you to contact you by mail, phone and electronic mail about goods or changes to our terms and conditions of use and to advise you regarding the use of our products and services.
How long your information is kept
The periods we keep your information can vary according to the use given to the information. Unless there is a specific legal requirement to keep your information we will not keep it for longer than necessary for the purposes for which the data was collected or for which it is to be further processed.
Disclosing your information to third parties
Tin Parade reserves the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, to operate its systems properly or to protect itself or its users.
We may provide aggregate statistics about our sales, customers, traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you.
We sometimes use other companies to provide some of our services (eg. couriers for delivery of our goods) or to distribute our products. These companies can only process this information on behalf of Tin Parade and your data will only be processed according with our instructions. These companies are also subject to the provisions of data protection legislation and therefore they will not disclose your information to third parties and will protect your information.
How we protect your information
When you review your account information or order products, Tin Parade offers the use of a secure server. The secure server software encrypts the information that you input before it is transmitted to us. In addition, we have strict security procedures covering the storage and disclosure of your information in order to prevent unauthorized access and to comply with the data protection legislation. This means that sometimes we may ask you for proof of identity before disclosing any personal information to you.